Privacy Policy

We care about your privacy

Your privacy is important to us at Ownmades. We respect your privacy regarding any information we may collect from you across our website.

At Ownmades, we deeply value our community. Ensuring that you have an enjoyable experience buying and selling home-cooked meals is of utmost importance to us. We also prioritize your comfort and safety throughout your interactions on our platform.


This Privacy Policy supplements our Terms of Service and explains how Ownmades, its subsidiaries, and affiliates that link to this Privacy Policy, handle information collected and received in the course of your use of our websites, mobile application, and services (collectively, the “Services”). It also governs the collection, use, and disclosure of your information.

Information we collect and receive.

We may collect and receive information from you in the following situations:

  • When you register for an account with us (“Account”).
  • When you choose to connect your Account with an external third-party service or application, such as Google.
  • When you use the features and functions available on our Services, for example, by creating listings and transacting with other users.
  • If you contact us, for example, with a query or to report a problem.
  • When you register for a survey, campaign, contest, and/or lucky draw with us.
  • When you register for a survey, campaign, contest, and/or lucky draw with us.
  • When you interact with us offline or through an external third party.

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you.

By providing us with any information relating to a third party (e.g. information of your spouse, children, parents, and/or employees), you represent to us that you have validly obtained the consent of the third party to provide us with their information for the respective purposes.

We may collect and receive the following information. Please note that not all of our Services collect all of the information listed below:

  • Account credentials such as username.
  • Profile information such as name, gender, email address, profile photo, mobile number, and date of birth.
  • Information required for the use of the “wallet” (including payment and shipping services and buyer protection services) such as credit or debit card details, bank account, NRIC/FIN number, address, and mobile number.
  • Location information such as store location, and, pick-up and delivery location.
  • Any other information disclosed by you in any of the above-mentioned methods and/or through the use of our Services.
  • Aggregate data collected through the use of our Services.
  • Any communications between you and another user of our Services.

As set forth in Ownmades’s Terms of Service, if you come in possession of another user’s (the “Disclosing Party”) personal data through the use of the Services you agree that you will (1) comply with all applicable personal data protection laws with respect to any such data, including any collection, processing, storage or transfer of such data; (2) allow Ownmades or the Disclosing Party whose personal data you have collected (the “Receiving Party”) to remove his or her data so collected from your database; and (3) allow Ownmades or the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (2) and (3) above, in compliance with and where required by applicable laws.

Your interaction with others.

Our Services offer features that allow users to connect and communicate with buyers and sellers that are public or semi-public, and to share information with each other to complete a transaction. Please use common sense and exercise good judgment when sharing information with each other. We generally do not monitor or remove the information that you share and such information may remain available on our Services after your Account has been deactivated, terminated, or is otherwise closed. You are responsible for the information you choose to share in these groups or with other users.

Why we collect the information and how we use it.

We may use the information collected and received from you for the following purposes and any other purposes that we notify you of at the time of obtaining your consent:

  • To verify your identity, update our records, and generally maintain your Account with us.
  • Provide our Services and customise the content shown to you.
  • Develop, operate, improve, deliver and maintain our Services.
  • To process transactions.
  • To facilitate, process, or arrange payment and/or shipping services.
  • To process or resolve any dispute arising from or in connection with any transactions, in accordance with our Terms of Service.
  • To detect or monitor any frauds or other prohibited content, businesses or activities.
  • Responding to your queries and resolving complaints.
  • To facilitate, confirm and/or provide updates or notifications in relation to any transactions.
  • Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
  • To update you on your listings and our Services (e.g. new offers, new chats, new feedback, new comments). These updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these updates at any time through the “Settings” page of your Account.
  • To send you marketing and/or promotional materials on the latest products and services of Ownmades or carefully selected third parties. These updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these marketing communications via the link in the email you have received and/or through the “Settings” page of your Account. These marketing communications may also be communicated to you through text messages and/or voice calls if you have indicated that you wish to receive such updates through these methods. For more information on anonymous advertising, including to understand what opting-out means and your opt-out choices, please see Section 5 below.
  • To send you service-related messages including, without limitation, a welcome/confirmation email when you register your Account and to enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by email and/or through push notifications and you may not opt-out of receiving service-related messages from Ownmades, unless you deactivate your account.
  • Perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use for our marketing purposes, your feedback, and stories.
  • To provide you with a more tailored online advertising experience. Ownmades has in place, tools and services that are used to create advertisements, to deliver advertisements to devices on behalf of advertisers, to monitor the success of and manage advertising campaigns, and to present you with advertisements that are more likely to be interesting and relevant to you.
  • To comply with applicable Anti-Money Laundering and Countering the Financing of Terrorism regulations and other applicable laws and regulations.

Who we share your information with.

We may share your information with and/or transfer your information to our third-party service providers, agents and/or our affiliates or related corporations, and/or other third parties, which may be located inside or outside of your jurisdiction, for one or more of the above-stated purposes.

We endeavour to ensure that the third parties and our affiliates keep your information secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your information only for as long as your information is needed for the above-mentioned purposes.

Such third parties include, without limitation:

  • our subsidiaries, affiliates and related corporations;
  • buyers or sellers you have transacted with or interacted with on our Platforms or in connection with your use of the Services for the above-stated purposes;
  • other users of our Platforms in relation to the information that you (i) make available on your profile and (ii) upload and/or share on or through our Services;
  • contractors, agents, service providers and other third parties who assist us in performing certain aspects of our Services on our behalf, such as processing transactions, payment or shipping services, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks. Such service providers will only have access to your personal information to the extent necessary to perform their functions. Where we share the information with third party payment and/or deferred payment service providers for the purposes of providing you and performing certain aspects of our Service, the personal data you provide may be used to conduct matching procedures against databases of known fraudulent transactions (maintained by such third parties) verify your identity, conduct due diligence checks, reviewing/assessing and verifying your credit worthiness and standing, any risk management procedures put in place by the third party service providers, or other screening activities (including background checks) in accordance with legal or regulatory obligations;
  • courts, tribunals, enforcement agencies, governmental or regulatory authorities having jurisdiction over Ownmades;
  • any third party claimants or potential third party claimants;
  • your card issuing bank, financial institution and/or payment service provider, to process or resolve any chargeback, payment reversal and/or dispute arising from or in connection with a transaction using our Services in accordance with our Terms of Service;
  • our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business;
  • we may collect and share with third party data management platforms or advertising and analytics partners precise location information. This location information may be used by itself, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties for purposes related to advertising, analytics, attribution (e.g., measuring ad performance), analytics and market research; and
  • if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person.

Third-party service provider we work with includes:

  • Stripe - payment service provider

You may click on the names of these third parties to access their privacy policies.

We respect your privacy and we will not sell your personal information to any third party. We may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, but these data and statistics will not include information which can be used to identify you.

From the “Settings” page of your Account, you may opt out of us sharing the anonymous information listed above. For more information on how we share such information and your opt-out choices, please refer to this article.

Protecting your information.

The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control. We also follow generally accepted industry standards such as JWT tokens to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information (such as address and phone number) are encrypted using VPC by AWS. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

It is important that you protect against unauthorised access to your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services).

Accessing and updating your information.

You may access and update your information within our Services through the “Settings” page of your Account.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide us with personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to Ownmades, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.

If you wish to:

(a) apply for a copy of the information we hold about you; or

(b) withdraw consent you previously provided to us to use, collect or disclose the information we hold about you; or

(c) request for a deletion of the data you previously provided to us to use, collect or disclose the information we hold about you;

Please contact our Personal Data Protection Officer at the contact details set out in Section 13 below.

Please allow us a reasonable time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.

Where you have requested a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand.

Changes to this privacy policy.

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

Third-party sites and resources

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.

Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to [email protected]. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as "Accessing Personal Data".

Conflict

Please kindly note that where this Privacy Policy has been translated to any other non-English language, in the event of any inconsistencies in the meaning of any provision of the English language text of this Privacy Policy, the English language text shall prevail.